Do It Dancewear – Refund & Returns Policy (UK)

Effective Date: [Insert Date]

At Do It Dancewear, we want you to be completely satisfied with your purchase. This policy explains your rights under UK consumer law and how returns and refunds are handled.

Your statutory rights are not affected.

1. Your Right to Cancel (Online & Distance Sales)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your goods.

• The 14-day cancellation period begins the day after you receive your order.

• You must inform us of your decision to cancel within this period.

• After notifying us, you have a further 14 days to return the goods.

If your order has not yet been dispatched at the time of cancellation, you will receive a full refund within 14 days of notifying us.

2. Condition of Returned Goods

You may handle and inspect goods as you would in a physical shop.

However, we may make a deduction from your refund if the value of the goods has been reduced due to excessive handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

To qualify for a full refund:

• Items must be unworn

• Items must be unwashed

• All original tags must be attached

• Items must be returned in original packaging where possible

You are responsible for return postage costs unless the item is faulty.

3. Refund Process

Refunds will be issued to your original method of payment.

We will process your refund:

• Within 14 days of receiving the returned goods, or

• Within 14 days of receiving proof that the goods have been returned

Original standard delivery costs will be refunded.

Any upgraded or express delivery charges are non-refundable.

4. Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality

• Fit for purpose

• As described

If your item is faulty:

• You have a 30-day short-term right to reject the goods for a full refund.

• After 30 days, you may be entitled to a repair or replacement.

• If repair or replacement is not possible, you may be entitled to a refund.

We may request photographic evidence.

We will cover reasonable return postage costs for faulty or incorrect goods.

5. Non-Returnable Items

The following items are exempt from cancellation rights under UK law:

• Tights and hosiery where the hygiene seal has been broken

• Undergarments and intimate apparel where unsealed (for hygiene reasons)

• Custom-made, personalised, or special-order items

• Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed

• Gift cards

Custom and personalised items are non-returnable and non-refundable, unless faulty.

6. Sale & Clearance Items

Sale or clearance items purchased online may still be returned in accordance with your statutory 14-day cancellation rights, unless they fall into one of the exempt categories listed above (for example, personalised or hygiene-sealed goods).

Faulty sale items remain covered under the Consumer Rights Act 2015.

8. How to Cancel or Return an Item

To cancel your order or arrange a return, please contact:

Do It Dancewear
Email: doitdancewear@outlook.com

For shipping enquiries, please use the same contact details above.

Please include your order number and details of the item(s) you wish to return.

9. Model Cancellation Form

If you wish to cancel your order, you may use the form below (use of this form is not mandatory):

To: Do It Dancewear
Email: doitdancewear@outlook.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Signature (if sent by post):
Date:

10. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Your refund policy is now legally aligned and internally consistent with your shipping policy.